Warranty Policy

1. Introduction

This Warranty Policy explains the warranty coverage provided by ANI IT Solutions ("we", "our", or "us") for equipment, products, and services supplied through our rental, sales, and IT support operations.

By renting equipment, purchasing products, or using our services, you agree to the terms and conditions outlined in this Warranty Policy — see also our Terms and Conditions.

2. Warranty Coverage

ANI IT Solutions provides a limited warranty on eligible rental equipment, hardware supplied by us, and certain IT services, subject to the conditions described below.

Warranty coverage applies only during the agreed rental period or the manufacturer's warranty period (where applicable).

2.1 What Is Covered

• Manufacturing defects in supplied equipment
• Hardware failures occurring under normal operating conditions
• Functional issues not caused by misuse or accidental damage
• Technical support for operating system, driver, firmware, or software issues (where applicable)
• Replacement of defective rental equipment, subject to availability
• Remote troubleshooting and technical assistance for eligible products and services

2.2 What Is Not Covered

• Physical damage caused by accidental drops, impact, misuse, abuse, or mishandling
• Liquid damage, fire damage, smoke damage, or water exposure
• Damage caused by power fluctuations, electrical surges, lightning, or improper grounding
• Damage resulting from improper installation by unauthorized persons
• Unauthorized repairs, modifications, upgrades, or tampering
• Missing accessories, adapters, cables, batteries, packaging, or documentation
• Cosmetic damage including scratches, dents, discoloration, or normal wear and tear
• Software corruption, virus infection, malware, ransomware, or user-generated configuration errors
• Loss of customer data or application failures
• Damage caused by theft, negligence, vandalism, natural disasters, or force majeure events

3. Rental Equipment Warranty

For rented equipment:

• All equipment is thoroughly tested before delivery
• Customers should inspect equipment upon delivery and report any issues immediately
• During the rental period, ANI IT Solutions will repair or replace defective equipment covered under warranty
• Replacement equipment may be of the same model or an equivalent specification, depending on availability
• Warranty coverage ends immediately upon completion or termination of the rental agreement

4. Warranty Claim Process

To request warranty support, please follow these steps.

Step 1 — Report the Issue

Contact our support team with:

• Invoice or rental order number
• Equipment details
• Description of the issue
• Photos or videos, if applicable

Email us or use our Contact page.

Step 2 — Technical Inspection

Our technical team will diagnose the reported issue, verify warranty eligibility, and determine whether the issue is covered under this policy.

Step 3 — Resolution

If the warranty claim is approved, ANI IT Solutions may, at its sole discretion:

• Repair the equipment
• Replace the equipment with the same or an equivalent model
• Provide replacement parts
• Offer an alternative technical solution

5. Customer Responsibilities

Customers agree to:

• Use equipment according to manufacturer guidelines
• Keep equipment in a safe and secure environment
• Prevent unauthorized access or misuse
• Report issues promptly
• Return rental equipment in good condition, excluding normal wear and tear

Failure to comply may void warranty coverage.

6. Warranty Limitations

This warranty:

• Applies only to the original customer or renter
• Is non-transferable
• Does not extend the rental period
• Does not include consumable items unless specifically stated
• Does not cover customer-induced damage

Repair or replacement under warranty does not restart or extend the original warranty period.

7. Manufacturer Warranty

Some hardware products supplied by ANI IT Solutions may include a manufacturer's warranty. In such cases:

• Warranty terms are governed by the respective manufacturer
• ANI IT Solutions will assist customers in coordinating warranty claims wherever possible
• Final warranty decisions remain with the manufacturer

8. Limitation of Liability

To the maximum extent permitted by law, ANI IT Solutions shall not be liable for loss of business, loss of profits, data loss, business interruption, downtime, indirect, incidental, or consequential damages, loss resulting from customer misuse or negligence, or damage arising from unauthorized repairs or modifications.

Our total liability shall not exceed the amount paid for the relevant rental or service.

9. Policy Changes

ANI IT Solutions reserves the right to modify, update, or discontinue this Warranty Policy at any time without prior notice. The latest version will always be available on our Website.

Continued use of our products or services after changes are published constitutes acceptance of the revised policy.

10. Contact Us

For warranty claims or technical support, please contact:

ANI IT Solutions

Website: www.aniitsolutions.com

Email: Click here

Phone: +91 8095761999

Business Hours

Our support team will respond to warranty-related enquiries as promptly as possible.